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johneshaw
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when i view a tv program using the tivo box the picture has a ghost

I have just had virgin broadband and tv installed. the tv picture is very ghosty reminiscent of my old analog tv signal has anyone else experienced this and what was the sulution?

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Re: when i view a tv program using the tivo box the picture has a ghost

Hello and welcome to the forums johneshaw,

 

I'm sorry to hear you're experiencing poor picture on your TV service.

 

I have carried out some checks and at present signal/power levels are fine.  I can see you have an engineering team calling round soon to get this sorted.

 

It would be great to hear back how things go, please keep us posted on how you get on.

 

I look forward to hearing from you. Smiley Happy


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johneshaw
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Re: when i view a tv program using the tivo box the picture has a ghost

Engineer returned and swapped out the tivo box the very next day. Everything OK now with the TV. Excellent service 👍

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Re: when i view a tv program using the tivo box the picture has a ghost

Hi johneshaw,

 

Thank you for getting back to us and for the update 

 

I am pleased to hear that all is ok now for you after the engineer visit. Smiley Happy

 

If you do have any other queries you know where to find us.

 

All the best.


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