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jonny26uk
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virgin putting phone down

has anyone experienced virgin putting phone down at 23.30 just before closing its happened to me twice my tv on demand not working and it seems to happen the day i pay my bill sick of it virgin sort it out  

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Re: virgin putting phone down

Hi jonny26uk,

 

Welcome to the Community!

 

Really sorry to hear you've been disconnected while calling through to us. I assure you this isn't normal practice!

 

I've run a diagnostic on your equipment and I can see an issue with your signal that may be causing some of the problems you've been experiencing. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange a technician appointment for you.

 

Speak soon Smiley Very Happy

 

Josh


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