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debbiedoo
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v box

Hi my box keeps flashing online button can anyone help please

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Superuser
Superuser
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Re: v box

A flashing online indicator means there is no upstream connection onto the network (no interactive services or on demand will be accessible). This could be due to a network fault, so check the service status for your area via the link above. If no area faults are shown, then you need to ring customer services & report the fault, as your signal levels will need looking at.

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Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile


 

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Forum Team (Retired) BenD_H
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Re: v box

Hi Debbiedoo Smiley Happy

 

Thank you for the message and posting to the Community for the first time Smiley Happy It's great to see a news face Smiley Happy 

 

I'm sorry to see that the V+ hasn't been working well and I'd like to help here. I've tried running some tests here and can see that the box isn't providing me with the right data, can you tell me if this box is turned off?

 

Get back to me when you can.

 

Ben


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