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steveninja
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v + box keeps restarting

hi

my v + box keeps restarting I have tried all the usual fixes but its still do it, its getting very annoying now. it has playing up for about two weeks  but now its getting worst.

thank you

steve 

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Forum Team
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Re: v + box keeps restarting

Hi Steve,

A warm welcome to our community Smiley Happy

I'm sorry to hear that your V+ box is rebooting frequently.  I wanted to op by and help out here.

I have taken a look at the box remotely and all signal levels are looking great right now.  Can you please get back to me with the following information:

*  How frequently will the box reboot?

*  Has the power lead been checked to make sure it's plugged securely?

*  Does this affect just the one box?

If you can let me know I can help further.  Keep me posted, I'm here to help.

Collette Smiley Happy

 


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steveninja
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Message 3 of 6
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Re: v + box keeps restarting

Hi thanks for replying yes all is good now I took the card out from the back and reinstalled it and its fine.
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Forum Team (Retired) BenD_H
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Re: v + box keeps restarting

Hi Steveninja Smiley Happy

 

Thank you for replying to us and letting us know that everything is working well, it's certainly fab news Smiley Happy

 

I would like to extend that if there's anything that you may need in the future, please let one of the Team of Community know Smiley Happy

 

Take care.

 

Ben


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steveninja
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Message 5 of 6
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Re: v + box keeps restarting

hi Collette
my v box has started playing up again it shut's down and starts up again.
to answer your questions the box reboots at every 10 mins at it's worst,
the power cable is secure and its only affecting the one box.
I've been a customer for a long time now and I deserve better service than this
all I want is watch and record TV programs without it keep shutting down
I would like a replacement box asap please
thank you
steve
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Forum Team (Retired) BenD_H
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Message 6 of 6
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Re: v + box keeps restarting

Hi Steveninja, 

 

Thank you for coming in and keeping us updated with the V+ in the home. 

 

I'm sorry that this is starting to play up again, I've been looking at it and I can see some downtstream power level issues. This would typically need an engineer to look at as there are no known issues in the area. 

 

I've sent you a 'Private Message', you can find this by clicking on the little purple envelope near the top right of the page.

 


Speak to you again soon.

 

 

Ben 
 

 

 

 


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