hi Collette my v box has started playing up again it shut's down and starts up again. to answer your questions the box reboots at every 10 mins at it's worst, the power cable is secure and its only affecting the one box. I've been a customer for a long time now and I deserve better service than this all I want is watch and record TV programs without it keep shutting down I would like a replacement box asap please thank you steve
Thank you for coming in and keeping us updated with the V+ in the home.
I'm sorry that this is starting to play up again, I've been looking at it and I can see some downtstream power level issues. This would typically need an engineer to look at as there are no known issues in the area.
I've sent you a 'Private Message', you can find this by clicking on the little purple envelope near the top right of the page.