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robert1987
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v box hd doesnt load home screen, tv guide etc...

had Virgin installed, have a TIVO box in main room and a V HD box in the bedroom.

The V HD box seems to be playing up already though.  Last two days it has been working fine at night but when we come to use it in the morning it won't load up the home page or TV guide.  When you press the home page either on the remote or on the front of the box you just get a box in the bottom left of the screen that says "Please wait, just loading".  This actually happens when you press quite a lot of the buttons on the remote (e.g. power but, Fav button).  

I have unplugged the box and rebooted that way, have also rebooted by pressing the power button on the front of the box for 5 seconds but problem still persists.

 Yesterday morning after a couple of reboots it started working ok again, only to revert this morning.  Can't seem to get it working properly this morning however.

Anyone any ideas, or is it a faulty box?

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Superuser
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Re: v box hd doesnt load home screen, tv guide etc...

Sounds like a faulty box, or possibly a loose connection. You've not moved it, I assume since the installation?

Ring in and it can be assessed remotely :-)

TV: XL+SkySports V6
BB: 200Mbps SuperHub: Arris
Loc: ME10
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Forum Team
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Re: v box hd doesnt load home screen, tv guide etc...

Hi Robert1987

 

Welcome to the Virgin Community, I'm very sorry to learn about the problems you've been experiencing with your V HD box recently.

 

I've been able to locate your account and run some tests on the line from our end for you. We're seeing some problems being detected with the set top box and I'd like to arrange for a member of the team to come and take a closer look, if you're available?

 

I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.

 

Look forward to hearing from you

Craig


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DarrenSavage
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Re: v box hd doesnt load home screen, tv guide etc...

I'm receiving the same fault.
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yewcorner
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Re: v box hd doesnt load home screen, tv guide etc...

I have just started getting this problem with the second box in the bedroom. If I disconnect the power it resets for a day or so, but it is a continuing problem, how do I get a fix for this?

thanks 

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Forum Team
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Re: v box hd doesnt load home screen, tv guide etc...

Hi yewcorner,

 

Welcome to the Community!

 

I'm really sorry to hear you're having trouble with your VHD box. 

 

I've run diagnostics on the box and everything is looking healthy at the moment. How has it been since posting? Are you still experiencing the same issues?

 

Speak soon

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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yewcorner
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Re: v box hd doesnt load home screen, tv guide etc...

Thanks for the reply Josh, nothing has changed, exactly the same fault everytime I use the box? Any further advice, thanks!

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av-115
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Re: v box hd doesnt load home screen, tv guide etc...


yewcorner wrote:

Thanks for the reply Josh, nothing has changed, exactly the same fault everytime I use the box? Any further advice, thanks!


Box needs replacing. As V HD boxes are no longer supplied you'll get a TiVo box or possibly a V6 if you meet the criteria (100Mb broadband with Virgin). You can either wait for Josh_RW to get back to you and he'll make the arrangements or if you're in a hurry ring up 150 from a Virgin phone or 0345 454 1111 from any other phone and select "if there's a fault with your TV service". They'll either post a replacement out or send an engineer round.

--------------------------
TV: XL TV + Sky Sports (V6 & V+ HD)
Broadband: VIVID 200
Phone: Talk Unlimited
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yewcorner
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Re: v box hd doesnt load home screen, tv guide etc...

Thanks av-115, great diagnosis.

 

Josh_RW, can you comment please, is there an action you or I should take?