Which TV pack are you on? Remember, of you are on anything less than XL, there is a £5 per month charge to use the record facilities. Assuming you are on XL or paying the charge, what error messages are you getting when you try to pause live TV etc?
Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile