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jonesy88
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upgrading tv package

Hi I have just placed an order for a higher tv package how long does it usually take to activate the new channels please
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andyjstew
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Re: upgrading tv package

Hi Jonesy88,

It can take up to 24 hours for the new channels to become live on your box, a work order to add these channels is created in the background system and then pushes out to your box when the network is quiet.  However you can call and ask for someone to close the work order which pushes it instantly.

Hope this helps.

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Forum Team
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Re: upgrading tv package

Hi Jonesy88

 

As Andy has mentioned, it can take up to 24 hours for the upgrade to go through. So fingers crossed your upgraded service is working as it should at the moment? 

 

If not, get in touch and I'll take a look at this from our end for you.

 

Take careMan Happy

Craig


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