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warringtonsmyth
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upgrade

currently have phone and Broadband with VM and a  tv M package  that is effectively a freeview tv  installed in youngsters' bedroom ( no monthly charge) Our main TV is  on a sky package in the living room, wish to cancel sky and replace with an XL package including sky sports. Is this easy to sort? when Ive rang up banging my head against a wall , as the call centre are getting confused with the bedrroom TV . Anyone know if there would be an install charge and monthly cost . thankyou

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Re: upgrade

Hi warringtonsmyth,

 

Thanks for your post and apologies to hear you've not had much luck getting things sorted. 

 

In essence, as you already have a TV package with us, this would be classed as the main and any further would be an additional box. When calling, advise that you would like a second box added but would like to have the XL TV package. 

 

It's worth noting that the box in the bedroom will also go up to the XL package as you can only have 1 TV service level. 

 

Let us know how the call goes. 

 

Thanks,

Kath_F
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