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Lbf89
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tv not working

ive just plugged tv box back in and keep getting smart card invalid and also missing channels please help

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Re: tv not working

Hi there Lbr89, 

 

I'm really sorry to hear that you are getting the smart card invalid notice, this is normally caused by a set top box being powered off for some time. Our boxes do need to be in regular contact with our servers in order to ensure that the service continues to update. 

 

I've now sent the signals to reactivate the smart card, these may take up to 24 hours to complete, however the majority of the time they are a lot faster. Should you still be experiencing this issue 24 hours from now, please let me know so that I can look into things further for you. 

 

Many thanks and apologies once more. 

 

Huw


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Re: tv not working

Hi there Lbf89, 

 

Just thought I'd check to see how everything went, I hope your channels are now showing with no errors. 

 

If for some reason you are still experiencing an issue, please let me know. 

 

Many thanks

 

Huw


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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