All Virgins boxes require a coaxial cable connecting them to Virgins network. The wiring can be done internally, or externally with a new entry point made to the inside wall as you already have with your existing box.
Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile
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It's great to see you've already had some help from Nodrogd, he's correct. If you would like for us to help ensure the box is successfully installed please let us know as we can arrange this for you or give us a call on 150/ 0345 454 1111