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nixzee
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Message 1 of 11
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separate input to router as opposed to internal splitter

can i run a separate cable from the external box on the wall outside to the router instead of having an internal splitter which in my opinion is having an effect on the picture quality of the set top box?

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Superuser
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Message 2 of 11
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Re: separate input to router as opposed to internal splitter

You can't but you can contract Virgin Media to do the necessary for £99.

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Superuser
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Message 3 of 11
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Re: separate input to router as opposed to internal splitter


nixzee wrote:

can i run a separate cable from the external box on the wall outside to the router instead of having an internal splitter which in my opinion is having an effect on the picture quality of the set top box?


If you have a fault with your TV box than call VM & let them test the signal levels. Everything on their side of the box is their property, & is shared network with your neighbours so don't mess with it unless you are qualified to do so. Fault callouts are free. Callouts because you have messed with VM's network are expensive.

SU1617jpeg.jpg


Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile


 

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nixzee
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Message 4 of 11
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Re: separate input to router as opposed to internal splitter

They should have installed it properly in the first place!

I will have a go at resolving the problem myself and i would consider

myself more competent than the guys that installed it.

If this fails then i will put it back as i found it and then call virgin,

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nixzee
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Message 5 of 11
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Re: separate input to router as opposed to internal splitter

The signal levels are around 0.5 and nobody from virgin seems to care so

i will have a bash myself.

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Superuser
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Message 6 of 11
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Re: separate input to router as opposed to internal splitter

Some VM installers are contractors, not directly employed network engineers. Some leave a little to be desired.

But as I say, VM can run diagnostics remotely & find problems, so why mess with the network, possibly mess up yours & at worst neighbouring customers reception in the process.

SU1617jpeg.jpg


Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile


 

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nixzee
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Message 7 of 11
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Re: separate input to router as opposed to internal splitter

I will probably go past caring at some stage and burn the pit out so they will have to rewire the whole street

and not just my street, i will do it to several streets! I can always go back to sky quite easily!

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nixzee
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Message 8 of 11
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Re: separate input to router as opposed to internal splitter

Oh it is minus 0.5 (-0.5) just about border line acceptable!

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nixzee
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Message 9 of 11
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Re: separate input to router as opposed to internal splitter

It's not a box fault, it's a brand new install with v6 box etc!
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Superuser
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Message 10 of 11
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Re: separate input to router as opposed to internal splitter

Do you mean the AGC signal level?

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