If you have a spare TiVo that needs returned, you can ring in and ask for prepaid returns pack to be sent out to you. To do so, call 150 from a VM phone / 0345 454 1111 from any phone-> Option 1 -> Verify your details -> once in the menu choose option 4 -> then either option 1 or option 5 will do. Ask for a prepaid returns pack.
You can also try asking for a prepaid returns pack via the web chat - use a desktop or laptop to access the page, betwene 8AM to 8PM when on a week day: Account and Billing -> My Broadband, TV and Home phone package -> Chat Online. Reload the page every 3 minutes if no agent is available.
- - - - - - Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.