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indra
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return old box label missing

Hi - we just received a new box, as was told we should return the old one in the cardboard packaging required, and that there would be instructions a label inside to stick on the packaging.  But there is no label or instructions!  Can someone send us a label, or can we download it somewhere?

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Aimee_Saskia
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Re: return old box label missing

Hi indra,

If you ring 150 (from a VM phone) or 0345 454 1111 from any other phone and opt to speak to the Customer Care Team by selecting: option 4, followed by option 1 at the main menu, they’ll be able to get this resolved for you.

In addition, when returning your equipment you’ll need to drop your old box off at your nearest Collect+ point. You can find your nearest point by clicking the link and typing in your postcode.

Hope this helps!


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Forum Team
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Re: return old box label missing

Hi indra,

 

Welcome to the Community.

 

We recently changed our process around this. If your old box is a V+ or VHD then you no longer need to send it back to us.

Just take the box to your nearest Recycling Centre.

 

All the best

 

Josh


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