Hi - we just received a new box, as was told we should return the old one in the cardboard packaging required, and that there would be instructions a label inside to stick on the packaging. But there is no label or instructions! Can someone send us a label, or can we download it somewhere?
If you ring 150 (from a VM phone) or 0345 454 1111 from any other phone and opt to speak to the Customer Care Team by selecting: option 4, followed by option 1 at the main menu, they’ll be able to get this resolved for you.
In addition, when returning your equipment you’ll need to drop your old box off at your nearest Collect+ point. You can find your nearest point by clicking the link and typing in your postcode.