I was really surprised when I rang Virgin on 150 and asked for two replacement remote controls and they were free!! ... my Mum has one in her bedroom and one in her lounge and they weren't working properly because I think she must have spilt something on both of them! She kept saying they weren't working properly ... no wonder .. all the buttons were sticking! I ordered two replacements and asked how much and they said they were free of charge ... she has had them for over 3 years so I think they must cover replacements if you don't go mad and order one a month ... lol
Thank you for sharing your experience and that it was what you needed.
We know that nothing lasts forever, that's including our remote controls, that's why it's important that we get something like this sorted out for you with no hassle. If you do find that you need anything in the future or have any burning questions, just let one of the Team or Community know