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kathywhale
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remote not working

Remote is not working properly, tried phoning on 150 from landline & go round in circles, help...

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Re: remote not working

Hello kathywhale,

 

Thanks for your post!

 

What happens when you try to use the remote?

 

If you haven't already I would recommend changing the batteries and rebooting the Virgin box by the mains to see if there's any improvement.

 

Looking forward to hearing from you.

Rose
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kathywhale
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Re: remote not working

Hi, thanks for your reply but it's not batteries or a re boot it needs as it's only the OK button that's not working unless you push it really hard, can I order new remote online? Thanks
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Re: remote not working

Hi kathywhale

 

Thanks for getting back to us and sorry again for the inconvenience this issue has caused. 

 

We're not able to order you a remote via the Community so if you're still needing one, I'd recommend giving our team a call on 150 from any Virgin line or 0345 454 1111 from any other to request one from our faults team.

 

We'd love to hear how you get on

Craig 


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