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boydy71
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remote control unresponsive during catch up

Whilst starting a show on Catch up my remote becomes unresponsive and if I have already seen it ,I have to reset the box to get things working again,I have tried different batteries and a different remote so cant be that
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Re: remote control unresponsive during catch up

Hello boydy71,

 

Thanks for posting about this on the community, I would just like to confirm a few things with you.

 

  • Does this only happen on Catch Up?
  • Does it happen on any particular Catch Up program?
  • Does anything happen if you press the buttons on the front of the box?

 

Looking forward to hearing from you.

 

Rose
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boydy71
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Re: remote control unresponsive during catch up

Its happening on all catchup and nothing happens when I press buttons on box I have to turn it off and on again
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Re: remote control unresponsive during catch up

Thanks for getting back to me with this information.

 

What I would like to do next is to arrange for a technician to take a look at this for you so I'm just going to send you a private message with appointment times which you will find if you click on the purple envelope at the top right of the screen.

 

Speak to you soon

 

 

Rose
Forum Team


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