A warm welcome to our community
I'm sorry to hear that you're getting an error when using On Demand. I'll be happy to help check this out for you.
Can you please let me know what the error code is please? I have carried out some initial checks with your box remotely and I'd like to ask if this affects both or just 1 of your boxes?
If you can tell me more, I can help further. Please keep me posted.
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