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Olilove
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no free tv

Hello,  I join in march so I would be eligible for the Free TV  offer however I have still not received it. I join by one of you door to door  sale team  that told me it would be possible to join without phoning and he would sort out getting the tv.But after phoning him for months he just keep telling me to wait so I am not happy after all this tim

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Re: no free tv

Hi Olilove,

 

Thanks for your post and a huge welcome to the forums. It's great to have a new face posting here. 

 

I'm sorry to hear you've not yet received your TV. This can sometimes happen but we are more than happy to chase things up for you. 

 

I have filled out an exception form for you and this has now gone over to the Rewards team. They will check your account to confirm eligibility and they'll come back to me in around 3 days.

 

Once I hear back from the team, I shall let you know the outcome. 

 

Speak soon,

Kath_F
Forum Team

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Re: no free tv

Hi Olilove,

 

Thanks for your patience whilst I looked in to this for you. 

 

The team have come back to me today and advised that the account isn't eligible due to there being no notes on the account to suggest this was on offer. 

 

I'd like to raise this up again further so I have sent you a private message regarding this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

 

Thanks, 

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



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