I've been without TV or broadband since lunchtime yesterday. (Harrow area). Service status shows no problems, I run a check and it says to come back in 10 minutes. Now when I try to phone 150, all I get is a message apologising for the "intermittent service" - not intermittant, its permanent! - and they will update me when there is more news. I need a better update please!!
After the insult of being credited all of £1.86 for 5 days loss of service earlier this year, this 10+ plus customer is close to jumping ship.
I finally found this out after my fourth phonecall today. Why did nobody know about this when I tried to call for an update yesterday, instead treating me as if I was lying. Please advise how I escalate this to an official complaint to compensate for the loss of service, affecting my research studies and the stress of trying to get an answer yesterday.