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merz_uk2002
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my t.v keeps breaking up on all channels except hd ones

t.v keeps glitching and the picture brakes up and the sound as well but not on the hd channels 

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Re: my t.v keeps breaking up on all channels except hd ones

Hi merz_uk2002

 

Long time no speak! I hope you're keeping well Man Happy

 

I'm sorry to learn about the problems you've been experiencing with the TV service lately, I've been able to run some tests on the set top box from our end for you.

 

We're not detecting any overall issues at the moment although I'll be keeping my eye our for individual issues with the boxes, are you noticing this issue occur on both set top boxes? Or just the one?

 

If it's just one, which one is that?

 

Look forward to hearing from you

Craig


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merz_uk2002
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Re: my t.v keeps breaking up on all channels except hd ones

Hiya

Thank you for getting back to me but an engineer has already been out and fixed it. It was to do with really low signal so he put a booster on the line Smiley Happy
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Re: my t.v keeps breaking up on all channels except hd ones

Hi merz_uk2002,

 

Thanks for keeping us updated.

 

I'm really pleased to hear you've had an engineer attend and they've rectified the issue.

 

Please let me know if you have any further issues.

 

Thanks


Rich
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