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mickeyrooney46
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just got virgin installed, TiVo box works a treat but v+ box very poor quality picture and sound

Tivo box downstairs is excellent but v+ box upstairs breaks up both with picture and sound, any advice please?

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Superuser
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Re: just got virgin installed, TiVo box works a treat but v+ box very poor quality picture and sound

Check that all the coaxial cable connections are tight. If they are then there is more than likely a signal issue, or a fault with the cabling or splitter. Give faults a call of 150 from any Virgin phone (0345 454 1111 from others), or you can wait for a Forum Team response here, which may take several days.

su1718.jpgCable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile


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Superuser
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Message 2 of 3
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Re: just got virgin installed, TiVo box works a treat but v+ box very poor quality picture and sound

Check that all the coaxial cable connections are tight. If they are then there is more than likely a signal issue, or a fault with the cabling or splitter. Give faults a call of 150 from any Virgin phone (0345 454 1111 from others), or you can wait for a Forum Team response here, which may take several days.

su1718.jpgCable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile

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Forum Team
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Re: Movie channels

Hi mickeyrooney46,

 

Welcome to the community Smiley Happy

 

I'm sorry to hear that your V+ box is showing poor pictures.  I'll be happy to help get this sorted for you.

 

I have carried out some checks with the box remotely and there are signal issues that need fixing.  I will arrange for an engineer to call out for you.

 

All the details will be in a private message I'l send to you now.  (Look for the envelope icon above)


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