Unfortunately this happens with TiVo boxes, they aren't fit for purpose.
We have two and this happens on both, one of the TiVo's is only 2 months old.
As I have stated on this board many times VM really should replace these for free with V6 boxes but at the moment are insistent on charging a fee as they say it would be an upgrade. They are in denial regarding the poor performance of the TiVo boxes.
It is par for the course. Have to admit I use my smart TV for iPlayer now, no issues. VMs solution seems to be to introduce a new box and charge for it, suppose it makes business sense. They should fix the old one. People are still paying for a faulty box. Report it as a fault and make them earn their money.
Thanks for your post and apologies to hear you are having an issue watching TV from the BBC iPlayer app on your TiVo®
Checking your account it looks as though there are a few issues with the TiVo® itself. Your input levels need adjusting and there are a very high number of timeouts.
We'll need to get an engineer out to you to resolve this. I have sent you a private message with some information. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Kath_F Forum Team
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