You need to speak to someone to get the viewing card reactivated. Boxes need to be left on in standby or they miss updates & drop off the system.
Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile
Welcome to the Community!
Really sorry to hear you've had trouble with one of your boxes.
I've located your account and I can see you managed to get through to one of team to get this resolved. Let me know if you need anything else.
All the best!
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