You need to speak to someone to get the viewing card reactivated. Boxes need to be left on in standby or they miss updates & drop off the system.
Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile
Welcome to the Community!
Really sorry to hear you've had trouble with one of your boxes.
I've located your account and I can see you managed to get through to one of team to get this resolved. Let me know if you need anything else.
All the best!
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