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beelee01744
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inactive smart card on multi room box

hi, I've had my multi room v box turned off for a few weeks and have tried to turn it back on but I am getting an error message saying invalid smart card 3014.

I have tried to phone the help line and the automated response started to check the lines and asked me to reset after ten minutes however it is still showing the same fault

can someone help me please

thank you
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Superuser
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Re: inactive smart card on multi room box

You need to speak to someone to get the viewing card reactivated. Boxes need to be left on in standby or they miss updates & drop off the system.

su1718.jpgCable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile

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beelee01744
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Re: inactive smart card on multi room box

I have tried to speak with customer services and not the automated response however it says they are closed and ends the call but online it says they are available until midnight
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Forum Team
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Re: inactive smart card on multi room box

Hi beelee01744,

 

Welcome to the Community!

 

Really sorry to hear you've had trouble with one of your boxes.

 

I've located your account and I can see you managed to get through to one of team to get this resolved. Let me know if you need anything else.

 

All the best! Smiley Very Happy

 

Josh


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