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knarf
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how do i get a new remote

my remote for the xl box works ok except for the central ok button which is worn out have tried to phone but the automaton has no options for this so before i go and buy a new one can i get past the robots to speak to someone and get virgin to send a new one

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Superuser
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Re: how do i get a new remote

Dial 150 select tv faults wait until it's ran its tests eventually a human being will answer, request a remote 






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knarf
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Re: how do i get a new remote

ah thank you

the test phase put me off as some of the younger members of the household object to any loss of line

but will go ahead through that stage

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