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rocky_khan
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how can i cancel my virgin tv account from abroad

Hi,
i have been a virgin media customer for many years now,so i know for a fact i have passed my initial contract phase.
i have been relocated outside the uk due to work. infact i have been outside the uk for almost 2 yrs. my brother has been living at the london premises and using the virgin services. All payments have been made from my account without fail.
now he wants to move away from virgin. plus i need to cancel the account as i don't want payments coming out of my account.
is there anyway i can cancel my account or he can cancel the account on my behalf?
or if there is live chat assistance where i can do this?
please assist
thanks
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Forum Team
Forum Team
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Re: how can i cancel my virgin tv account from abroad

Hi rocky_khan,

 

Welcome to the forum community Smiley Happy

 

In order to cancel the services it would need to be done by the account holder only.  If you write into this address, we can get the ball rolling for you.

 

Virgin Media

P.O. Box 333,

Matrix Court,

Swansea,

SA7 9ZJ

 

Contact Us has other methods of contact as well if needed.

 

I hope this helps.  If you  need anything else, give me a shout Smiley Happy

 

Collette.

 

 


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Andrew-H
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Re: how can i cancel my virgin tv account from abroad

You can also call 150 using smartcall over wifi to speak to cancellations

***********************************

These are just my opinions. Feel free to completely ignore my advice. The above message may contain sarcasm (if you can't find it, you're not looking hard enough)
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rocky_khan
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Re: how can i cancel my virgin tv account from abroad

Thank you so much for ur response.
i will definitely give it a try
if i get stuck i will be sure to give u a shout.
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