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help please

Experienced a power cut last night, when power came back on box rebooted, and I again i can not access the home button, i have rebooted the box twice this morning to no avail. Why can't I access home button AGAIN?

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Re: help please

Hi merrickj12,

A warm welcome to our community Smiley Happy

I'm sorry to hear you're having trouble accessing the Home page after the power cut you experienced.  I'll be happy to help check this out for you.

How are things looking today?  I have taken a look at your boxes remotely and all is looking fine signal wise and all is online as it should be.  If you're still experiencing a loss of On Demand or access to the Home page let me know and I can help further.  Also if you can let me know if this is happening to all or just 1 of your boxes, that would be great and any error message info would be super also if you’re getting any errors.

I'm here to help, please keep me posted.

Collette Smiley Happy


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