Thank you for coming in and posting, welcome into the Community
I have been into the TV services and my apologies for the issues you've experienced so far. I can see that the services aren't working as they should and the downstream power levels are a bit off. This would require an engineer and I would like to arrange this for you.
I've sent you a 'Private Message', you can find this by clicking on the little purple envelope near the top right of the page.