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JKnapper
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have i received the wrong tv box?

Hi all, i upgraded to the full house TV bundle a few weeks ago and when they came to fit the box the fitted the old virgin box, shouldn't i have got the new TV V6 box as it says that my package includes the new box?

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Superuser
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Re: have i received the wrong tv box?

What does your contract say? It should detail the box that was agreed as part of the bundle deal.

Full House itself can come with either the older TiVo box or the new V6 box. Which box does depend on the bundle agreed and your other services.Also for existing customers there may be higher one off costs for the V6 than there is for the older TiVo box.
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I work for Virgin Media - but all opinions posted here are my own
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JKnapper
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Re: have i received the wrong tv box?

Where will i find my contract?
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Superuser
Superuser
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Re: have i received the wrong tv box?

It should have been emailed or posted to you to you as part of the bundle sign up process.

It would detail the bundle that you've agreed to and ask for a signature to confirm your acceptance of the new contract.
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I work for Virgin Media - but all opinions posted here are my own
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Forum Team
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Re: have i received the wrong tv box?

Hi JKnapper

 

As Ben has mentioned, you should be able to find this on an email we sent when changing or adding the service. 

 

If you're really struggling to locate that, give me a shout and I'll see what I can do about clearing security with you to discuss this in more detail.

 

Take care

Craig


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