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Sounds like your on what was called M TV and GOLD is not part of that package. You would need M+ or higher to get GOLD.
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Do you mean the TV channel or the Radio station?
The TV channel is to be found on 124 (It has been temporarily renamed Christmas Gold).
The Radio station can be found on 923.
Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile