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kevin217
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ghosting

The image keeps ghosting and producing a shadow, every time I call they say its fixed but a couple of days later it starts again, some evenings we have to power down and power back up every commercial break

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Forum Team
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Message 2 of 4
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Re: ghosting

Hi kevin217,

 

Thank you for getting in touch via the Community Forum. I'm sorry to hear that your TV service hasn't been working properly and that you keep seeing ghosting images.

 

I have been able to access your account via your Forum details and run testing to your equipment. The test results are good, there are no issues seen with your equipment at this time.

 

I can see that there have been local network issues that have been causing intermittent viewing issues such as freezing and blank screens. Our engineers have been working to resolve this issue and currently advise that the issue is fixed.

 

I have refreshed the signal to your TV equipment, so please reboot the box again.

 

Please let me know how you get on with this.

 

Kind regards.


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kevin217
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Message 3 of 4
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Re: ghosting

seems stable at the moment, will be watching the rugby over the weekend so I will get a chance to see how its behaving now thanks

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Message 4 of 4
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Re: ghosting

Excellent news Kevin, thanks for getting back to us. 

 

How was the weekends viewing? Any issues, just let us know Man Happy

 

Take care

Craig


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