A warm welcome to the community
I'm sorry to hear that you've been overcharged. We have an online web chat team who can help with this for you. You can reach them via Contact Us.
Just follow ACCOUNT & BILLING > UNDERSTANDING MY BROADBAND, TV AND HOME PHONE BILL > CHAT ONLINE
I'm sure we can help, let me know how you get on.
Tech fan? Have you read our Digital life blog yet? Check it out