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nicola71313
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e4 problems

Just wondering if anyone is having problems with the signal on e4+1 I have checked other channels and they are fine
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Re: e4 problems

Hi nicola71313,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with E4.

 

What sort of issues are you getting? Does the picture pixelate?

 

Look forward to hearing from you!  Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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nicola71313
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Re: e4 problems

It is pixilating and losing picture all together its working on my tivo box but no vhd box box has also started showing an error code regarding on demand and catch up
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Re: e4 problems

Hi nicola71313,

 

Thanks for getting back to me so quickly!

 

What error message does it give you? Can you put the VHD box onto E4+1 now for me? I'd like to run some diagnostics.

 

Look forward to hearing from you!  Smiley Very Happy

 

Josh


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nicola71313
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Re: e4 problems

Error code has gone now and I have put e4+1on
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Re: e4 problems

 Hi nicola71313,

 

Thanks for getting back to me!

 

I'm glad that's working for you.

I've run a diagnostic on your TiVo® and there is an issue with the signal coming into your box as well as a few errors.

It might be a good idea to send out a technician to resolve this as it's quite likely the issue you've had will reoccur.

 

I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Look forward to hearing from you!  Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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