If its a V+ box it could be a signal issue or a box fault. You can either ring 150 (0345 454 1111 if you don't have a VM landline or mobile), or wait here for a Forum Team member to respond. They can carry out some remote checks & should be able to find any issues.
Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile
Many thanks for coming back to the Community and posting
I'm very sorry to learn that you're not getting the recordings you need. I've been looking into the account and the connection on all services in the home. I've found a detectable fault and would like to get and engineer to come check the home and look at everything there as your Downstream power levels are off what they should be.
I've sent you a 'Private Message', you can find this by clicking on the little red envelope near the top left of the page.