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disputed film charge

We have been with virgin for many years and have never paid for a film. This last  bill charged for a film that we have not asked for .  How can  we dispute this?

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Re: disputed film charge

Hi mp13,

A warm welcome to our community Smiley Happy

We can certainly look into this for you.  the best thing to do is give our team a call on 150 Free from any Virgin Landline or 0345 454 1111 from any other line.  

Alternatively you can chat to our online team via Contact Us.
Let me know how you get on, I'm here to help.
Collette Smiley Happy

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