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charge for extra box

I originally set up my package with a TiVo recordable box and 2 non recordable boxes for upstairs. I sent one box back when my daughter left home, but all the wiring is still in pace. I have since requested a second non recordable box again, and have been told it will cost me £50 as a technician will need to come out. The technician I recently saw for another problem, said this could be done under quickstart with no charge. However, when  I called Virgin again today they are saying it cannot be done under quickstart as this is a second box, and it needs a technician to activate this. Can somebody advise please....thanks

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Re: charge for extra box

Hi Paulinec123,


A warm welcome to the community Smiley Happy


I'm sorry to hear that you've been advised this regarding having an additional set top box back.


I'd like to send you a private message with further details.  Look for the envelope icon above.


Collette Smiley Happy

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