Menu
Reply
  • 3
  • 0
  • 0
Paulinec123
Joining in
167 Views
Message 1 of 2
Flag for a moderator

charge for extra box

I originally set up my package with a TiVo recordable box and 2 non recordable boxes for upstairs. I sent one box back when my daughter left home, but all the wiring is still in pace. I have since requested a second non recordable box again, and have been told it will cost me £50 as a technician will need to come out. The technician I recently saw for another problem, said this could be done under quickstart with no charge. However, when  I called Virgin again today they are saying it cannot be done under quickstart as this is a second box, and it needs a technician to activate this. Can somebody advise please....thanks

0 Kudos
  • 7.22K
  • 280
  • 546
Forum Team
Forum Team
97 Views
Message 2 of 2
Flag for a moderator

Re: charge for extra box

Hi Paulinec123,

 

A warm welcome to the community Smiley Happy

 

I'm sorry to hear that you've been advised this regarding having an additional set top box back.

 

I'd like to send you a private message with further details.  Look for the envelope icon above.

 

Collette Smiley Happy


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos