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majudaem
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catch up tv

What is happening with catch up tv

three days now it hasn't worked can some one tell me why

i have rang up and I'm told it looks ok, I've tried again and it's still 319 what am I paying for as I used it a lot but this is getting worse Virgin what is going on?

im not ringing back as it takes forever Virgin this poor poor service.

can someone tell me why it isn't working

 

 

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majudaem
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Re: catch up tv

Anyone from virgin care to reply and tell me what I'm paying for please this is disgusting
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majudaem
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Re: catch up tv

If no one from c/s can tell me why catch up is still 319 after nearly a week on here then I'm afraid I'm off I've had enough 

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Re: catch up tv

Hi majudaem

 

I'm so sorry for the problems you're experiencing with your Catch Up service recently. 

 

I've located your account to take a closer look and I can see you've recently cancelled an appointment for a member of the team to take a look at this after our back office teams had investigated the problem. 

 

I hope that means that things are working as they should at the moment? If not, get in touch and I'll do what I can to help.

 

Take care

Craig


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