I'm sorry to hear about the trouble you've had with trying to cancel your services with us.
I am also very sorry that you've decided to go elsewhere.
I can see that a disconnection is currently booked on for you.
If you wish to discuss this further, it would need to be with the Customer Relations team via 150 free from any Virgin landline or 0345 454 1111 on any other line.
Alternatively, you can chat to our online team via: [Contact us].
Let me know if there is anything more I can do to help.