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montylilo
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cancellation of contract

hi, i'm having real problems cancelling my account and am continuing to receive bills.

I changed to another tv, bb, phone provider on 1st june having previously rung and informed virgin in May when I set up the new provider.

i've had 4 phone conversations to try and confirm cancellation, i've been assured id receive email confirmation which i haven't and i've now received another bill.

I've rung again today twice and given up after two 10 minute waits

Has anyone any suggestions how i can get through to someone who can put an end to this?

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Re: cancellation of contract

Hi montylilo,

 

I'm sorry to hear about the trouble you've had with trying to cancel your services with us.

 

I am also very sorry that you've decided to go elsewhere. Smiley Sad

 

I can see that a disconnection is currently booked on for you.

 

If you wish to discuss this further, it would need to be with the Customer Relations team via 150 free from any Virgin landline or 0345 454 1111 on any other line.  
Alternatively, you can chat to our online team via: [Contact us].

 

Let me know if there is anything more I can do to help.

 

Many thanks,

 

Nat_J


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