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joluisemarshall
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area 30 tv issue still only freeview for over 3 weeks compo given £2! very cross

Had no TV channels i am paying for for over 3 weeks in area 30 - compo £2!  Disgusted will have to ring again unfortunately people on the other end not able to understand me.  wished i never changed to virgin 

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Re: area 30 tv issue still only freeview for over 3 weeks compo given £2! very cross

Hi joluisemarshall,

 

A warm welcome to the forum community Smiley Happy

 

I'm sorry to hear that you've experienced a fault with the service and that you're not happy with the credit offer.

 

They way we work this out is, we factor how much you pay for the service a day and multiply that by the amount of days affects.  If the amount you have been given doesn't amount to this we can amend this for you.  Give our team a call on 150 Free from any Virgin Landline or 0345 454 1111 from any other line.  

 

Alternatively you can chat to our online team via Contact Us.  I'm sure we can work this out for you.  Let me know how you get on Smiley Happy
 
Collette.

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