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Thanks for letting us know about this but can I just check what the error says please?
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Thanks for getting back to me with that information.
I have looked into this further and it's a known issue which has already been raised. Can you try it again for me please as it's showing that it should be resolved now.
Okay thanks for trying it for me.
What I'm going to do is get this raised again so I'm just going to send you a private message to confirm a couple of details. If you click on the purple envelope at the top right of the screen you will see a message waiting for you.