Menu
Reply
Joining in
  • 2
  • 0
  • 0
Registered: ‎04-04-2016
Message 1 of 5 (140 Views)

YouTube buffering whilst playing

Whenever i try to play videos from youtube, it just buffers and the videos are continuously stutter whilst playing. I can keep on pause for ages but nothing improves and its veryyyyy annoying.
Reply
0 Kudos
Forum Team
  • 11.46K
  • 465
  • 829
Registered: ‎18-12-2012
Message 2 of 5 (118 Views)

Re: YouTube buffering whilst playing

Hi Sdenny

 

Welcome to the Community, I'm sorry for the problems you're experiencing with your Youtube app through your TiVo box at the moment. 

 

I've located your account to take a closer look at this and we're not detecting any errors with the box, if you're still experiencing the issues are you able to access any other applications? Or anything from On Demand/Catch Up? 

 

Look forward to hearing from you

Craig


New around here? To find out more about the Community check out our Getting Started guide


Reply
0 Kudos
Joining in
  • 8
  • 0
  • 0
Registered: ‎04-05-2013
Message 3 of 5 (104 Views)

Re: YouTube buffering whilst playing

I too get stuttering problems. About every five seconds there is a brief dropout, very annoying.

Its not the broadband as Youtube is fine on my telly or laptop.

However I would rather use the Tivo box.

Reply
0 Kudos
Forum Team
  • 4.38K
  • 150
  • 347
Registered: ‎04-07-2016
Message 4 of 5 (83 Views)

Re: YouTube buffering whilst playing

Hi Dataforensics,

Thanks for getting back to us.

I've run diagnostics on the box and picked up an issue with the Downstream Power levels. This is likely what's causing the issues you've had with the YouTube app.

I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to take a look.

Speak soon Smiley Very Happy

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


Reply
0 Kudos
Joining in
  • 8
  • 0
  • 0
Registered: ‎04-05-2013
Message 5 of 5 (77 Views)

Re: YouTube buffering whilst playing

If I click on the purple message box it states that I have no private messages.

Reply
0 Kudos