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You tube

My you tube channel  was working fine until yesterday, now I am getting the T with a red cross and no access, as  others have described. Does Virgin have a fix for this yet or a timescale for resolution as it appears that they are fixing these on a case by case or region by region basis.. 


Many thanks

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Re: You tube

Hi villanelle,


Thanks for coming by and welcome to the forums Smiley Happy


I will be happy to help get this issue with YouTube sorted for you.


I have carried out some checks, at present we do have an issue we're currently working on with the YouTube App via TiVo®.  Our fault teams are working hard on a solution and we hope to have this sorted very soon.


Whilst carrying out some checks with your box remotely, I did find an issue with the signal which will not be helping much.  We can get this fixed for you no problem.  I will arrange for an engineer to call out and sort the signal issue out.


I will send you a private message with details of the next steps.  (Look out for the envelope icon above)

Tech fan? Have you read our Digital life blog yet? Check it out

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