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texon1
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You Tube via smart TV and virgin

Hi,

 

We have been unable to access You Tube via our smart TV and Virgin for the last 4-5 days. Is this a common problem and when will it be rectified? We live near Grimsby if that is of any relevance!

 

Thanks in advance

 

 

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Superuser
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Re: You Tube via smart TV and virgin


texon1 wrote:

Hi,

 

We have been unable to access You Tube via our smart TV and Virgin for the last 4-5 days. Is this a common problem and when will it be rectified? We live near Grimsby if that is of any relevance!

 

Thanks in advance

 

 


So your smart TV's built-in YouTube app isn't working? Currently the only YouTube reported issue is the problem of the YouTube app not working on the TiVo. Of which there are two big topics about it: http://community.virginmedia.com/t5/TiVo/Youtube-app-not-working-on-TiVo/td-p/2792488 & http://community.virginmedia.com/t5/TiVo/Youtube-and-tivo/m-p/2846547

 

 

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Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
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Forum Team
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Re: You Tube via smart TV and virgin

Hi texon1,

 

Welcome to the Community and thanks for posting on the Forum :smileyhappy:​ Sorry to hear that you are experiencing problems with the YouTube app.
 
As Shelke advised, there is a current known issue with the YouTube app when used via the TiVo® box, but this shouldn't cause a problem with your built in Smart TV app--only if you access YouTube through your TiVo®.
 
There is a recent update on this, explained in our Community Lead's post. Please click   the link here to see this post. We have no fix time on this, but are working to get this issue resolved.
 
Please check back on the Community Forum, as when we receive an update on this, we will notify our users.
 
 
Kind regards.

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