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barmyarmy66
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Yet another long term fault

The straw really is getting close to the camels back.

HD channels and pixelation. Been going on and off for ages but has got worse lately.

After 13 years of loyal, top package subscription to ALL VM services (NTL, Diamond Cable et al) I am now price checking 200mb standalone bb pack as this is the only service VM supply me that performs!
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Forum Team
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Re: Yet another long term fault

Hi barmyarmy66

 

Sorry to hear about your difficulties with picture quality. I've been able to locate your account and run some extensive tests for you. 

 

We're not detecting any issues at the moment. I can see you have more than one set top box, is this occurring on both? Do you notice it happening at certain times of day or with certain channels? Sorry for all the questions we'd like to get through to the bottom of this as soon as possible.

 

Looking forward to hearing from you.

Dave


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barmyarmy66
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Re: Yet another long term fault

Happens all the time on TiVo box only.

V+ box works fine.

Thanks.
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Forum Team (Retired) BenD_H
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Re: Yet another long term fault

Hi Barmyarmy66,

 

Thank you for your message, I hope you've enjoyed your weekend.

 

I have been able to test the TiVo and she is looking quite healthy right now, which is great Smiley Happy

 

I would like to know a little more about the circumstances of these moments of pixelation. Can you tell me if this is happening whilst in the morning/afternoon/evening? Also can you list the HD channels that are affected?

 

Stay in touch.

Ben


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