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Xander1
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XL tv, lost channels...?

Hey I downgraded my package just over a month ago, and then I got a courtesy call from virgin saying I could have the XL tv back at a cheaper price. 

I still dont have XL tv or the channels i got told that would come with it? I have tried to call virhin about this but the person I spoke to hung up for some reason?  Smiley Sad

 

Any help would be great  thanks

-xander

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Re: XL tv, lost channels...?

Hi Xander,

 

Thanks for posting!

 

I'm sorry to hear you're having trouble with your channels and I'm sorry your call got cut off. That's not the way we operate!

 

I've located your account and sent signal hits to both boxes to update them. Can you try a mains reset for me? Just switch the boxes off at the mains, leave them off for about a minute then switch them back on.

 

Once they've booted back up, check to see if you're still missing the channels.

 

Let me know how it goes! Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Xander1
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Re: XL tv, lost channels...?

Hey Josh, 

Thanks for your reply but unfortunately its still not working yet? Smiley Frustrated

-xander

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Re: XL tv, lost channels...?

Hi Xander1,

 

Thanks for the update, sorry to hear it's still not working.

 

Can you give me some examples of channels you're missing? When you visit the missing channels do you get an error code/ message on screen?

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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