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Richardleeds
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Why must I wait until Monday afternoon after all my services have gone off?

My TV, Internet and phone have all just stopped working. I'm told no engineer is available until Monday afternoon. This is a complete joke of a response!
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Superuser
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Re: Why must I wait until Monday afternoon after all my services have gone off?

It's Friday afternoon.

This is a residential service.

Not unacceptable in my opinion.

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Superuser
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Re: Why must I wait until Monday afternoon after all my services have gone off?

It's Friday afternoon.

This is a residential service.

Not unacceptable in my opinion.

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Richardleeds
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Re: Why must I wait until Monday afternoon after all my services have gone off?

It is when I need the Internet to be able to work from home as I'm looking after my poorly partner.
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Richardleeds
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Re: Why must I wait until Monday afternoon after all my services have gone off?

About as helpful as a poke in the eye!
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Superuser
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Re: Why must I wait until Monday afternoon after all my services have gone off?


Richardleeds wrote:
It is when I need the Internet to be able to work from home as I'm looking after my poorly partner.

I accept it's inconvenient and I'm sorry your partner is unwell but residential services do not have Service Level Agreements.

If working from home is important, you should consider having a backup broadband service in place for just such circumstances.

EE do a very good pay-as-you-go mobile broadband solution:

http://shop.ee.co.uk/dongles/pay-as-you-go-mobile-broadband/gallery?search=%3Abest-sellers