welcome to the Virgin Media Community, I'm massively sorry to learn about the problems you've been experiencing lately.
I've been able to locate your account and run some tests on this from our end for you. We're seeing some issues from our end which I'd like to escalate to be looked at in more detail.
I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.
Apologies again for the inconvenience, we're looking forward to hearing from you
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