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robbiedeacon
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Why is on demand unavailable all the time?

I keep finding that my on demand keeps becoming unavailable on a regular basis. Half way through a film tonight and it just cuts out and says it's unavailable with a code of 405? Really annoying! Please help.
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Re: Why is on demand unavailable all the time?

Hi robbiedeacon

 

welcome to the Virgin Media Community, I'm massively sorry to learn about the problems you've been experiencing lately.

 

I've been able to locate your account and run some tests on this from our end for you. We're seeing some issues from our end which I'd like to escalate to be looked at in more detail.

 

I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.

 

Apologies again for the inconvenience, we're looking forward to hearing from you

Craig


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