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simonroxsox
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Message 1 of 10
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Why has my sky sports HD dissappeared?

Why has my sky sports HD dissappeared?
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connbob
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Message 2 of 10
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Re: Why has my sky sports HD dissappeared?

Hi,

More information would be useful for anyone to help you:

What package are you on? Has your package been changed recently? Are you subscribed to HD or just SD?

Just any more info that could help anyone assist you could be useful.

------------------------
Regards, Conn
(I do not work for VM, just like to help the community out, so I may be wrong Smiley Happy)

Homeworks + 300mbps, TiVo V6 Box, Talk Anytime
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simonroxsox
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Message 3 of 10
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Re: Why has my sky sports HD dissappeared?

Sorry, Tivo box, no change to package.
Issue shown on service status a week ago and mine hasn't worked since.
Thanks
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connbob
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Message 4 of 10
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Re: Why has my sky sports HD dissappeared?

Hi again,

If you haven't already, it might be worth trying to reboot your box. If that doesn't fix the problem, chances are, after the issue, you possibly could have been unsubscribed. Technical support at 150 on a virgin number or 0345 454 1111 on any other number, or any superuser on the forum (I believe, could be wrong on this one) should be able to reactivate it for you and fix the problem.

Hope this helps!

------------------------
Regards, Conn
(I do not work for VM, just like to help the community out, so I may be wrong Smiley Happy)

Homeworks + 300mbps, TiVo V6 Box, Talk Anytime
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simonroxsox
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Message 5 of 10
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Re: Why has my sky sports HD dissappeared?

Thanks for your time, hold on to your seat,
I have two boxes 1 has sports HD and 1 doesn't. I have reset the box, changed all cables and checked settings on both boxes are the same???
Any ideas?
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Synthetic
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Message 6 of 10
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Re: Why has my sky sports HD dissappeared?

Have you tried rescanning for channels?

Press Home on your remote
Select Help & Settings
Select Help
Select TV Care from the top bar
Select Missing channels
Select Refresh my channel list to check for missing channels, and to get your TiVo box automatically updated if they are missing
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simonroxsox
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Message 7 of 10
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Re: Why has my sky sports HD dissappeared?

Thanks, tried it and no change.
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Forum Team
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Message 8 of 10
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Re: Why has my sky sports HD dissappeared?

Hi Simonroxsox

 

Sorry to hear about the continued problems you're experiencing with Sky Sports not working, what do you see on the screen when you try to view the channel?

 

I've checked your account from our end and can see you've spoken to the team and got information about this, which is great news.

 

We'll be here should you need any assistance with your services moving forward.

Craig


New around here? To find out more about the Community check out our Getting Started guide


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cpstapleford
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Message 9 of 10
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Re: Why has my sky sports HD dissappeared?

Hi Simon, apologies for butting into 

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simonroxsox
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Message 10 of 10
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Re: Why has my sky sports HD dissappeared?

Sorry, I have received a message from Virgin saying that I had Sky Sports HD by mistake. My package is for Sky Sports only and not HD.
Thanks for all those who tried to help!
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