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Jennyh87
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Why does catch up not work please?

Hello,

My mums catch up TV isnt working, it does this every now and then. Please can anyone advise why this may be and anythingnwe can do?

Many thanks,
Jen
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Superuser
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Re: Why does catch up not work please?

There are several issues that can cause catch-up services not to work. Also with BBC services there are two different methods of using iPlayer dependant on whether she has a TiVO box or one of the older V boxes.

So to start with, which type of box is she using?

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Cable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV+), Talk Unlim Telco, VIVID 100, Virgin PAYG Mobile


 

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Jennyh87
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Re: Why does catch up not work please?

Thanks for replying, yes its a tivo box!
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Forum Team (Retired) BenD_H
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Re: Why does catch up not work please?

Hi Jennyh87,

 

Welcome into the Community and thank you for writing to us Smiley Happy

 

I am sorry that there's been some Catch Up issues on the services, I would like to ask if there's been some error or something that you can tell us when this isn't working?

 

I've run some tests an I can see that the TiVo itself is running at some healthy levels, which is good news.

 

Keep in touch.

 

Ben


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