Menu
Reply
  • 9
  • 0
  • 0
mbibby
Joining in
95 Views
Message 1 of 3
Flag for a moderator

Why aren't programs available On Demand for channels I have in my package?

I wanted to watch Quantico but despite me having Alibi it says on On Demand that I have to upgrade to watch. Similarly on the BBC channel for On Demand I wanted to watch League of Gentleman but it says I need to upgrade. I thought I should have access to these - how do I find out what I do/don't have access to? 

0 Kudos
Reply
  • 183
  • 4
  • 32
VMViewer
Superfast
61 Views
Message 2 of 3
Flag for a moderator

Re: Why aren't programs available On Demand for channels I have in my package?

What TV pack do you have? Player (M), More, M+, Mix, Fun (L) or Full House (XL)...?

If you are on M+, Mix, Fun (L) or Full House (XL) then Alibi is included in your package and therefore you should have access to Alibi programmes in Catch Up and probably On Demand as well. However, if you are on M then you are only recieving Alibi as part of a temporary promotion and therefore will not have access to to Alibi programmes in Catch Up or On Demand.

BBC iPlayer in Catch Up is available to all viewers.

BBC Worldwide in On Demand is only available on Full House (XL).

0 Kudos
Reply
  • 9
  • 0
  • 0
mbibby
Joining in
50 Views
Message 3 of 3
Flag for a moderator

Re: Why aren't programs available On Demand for channels I have in my package?

Thank you for your reply. I understand that I'm on M+, although as I signed up as part of an offer for reduced price but shorter contract I don't know whether that has had any effect...
0 Kudos
Reply