Menu
Reply
  • 11
  • 0
  • 2
Spud2
Tuning in
418 Views
Message 1 of 7
Flag for a moderator

Where has On Demand M+ Gone?

Hi,

 

For some reason my On demand service (Not catch-up and not On demand to buy services) but my M+ Programmes seems to have disappeared, the option is just not there. Probably me being slow but can anyone help?

0 Kudos
Reply
Highlighted
  • 20.98K
  • 770
  • 1.56K
Forum Team
Forum Team
361 Views
Message 2 of 7
Flag for a moderator

Re: Where has On Demand M+ Gone?

Hi Spud2, 

 

Thanks for your post and apologies to hear you are having an issue viewing your On Demand content.

 

When trying to view the content, is there anything showing at all? 

 

We've recently repackaged and renamed our bundles too so this could be why you're not seeing the M+ header. 

 

Let me know what you are seeing. 

 

Thanks,

Kath_F
Forum Team

Tech fan? Have you read our Digital life blog yet? Check it out



0 Kudos
Reply
  • 11
  • 0
  • 2
Spud2
Tuning in
313 Views
Message 3 of 7
Flag for a moderator

Re: Where has On Demand M+ Gone?

Hi,

I select On Demand and it just lists box sets, movies, kids etc but I have to upgrade to watch any of them. Previously I could select M➕ and it would display all I could watch for free.
0 Kudos
Reply
  • 14.25K
  • 579
  • 979
Forum Team
Forum Team
254 Views
Message 4 of 7
Flag for a moderator

Re: Where has On Demand M+ Gone?

Hi Spud2

 

As Kath mentioned, there's a new layout so you just need to select the genre of TV you want to watch or search for something using the search bar.

 

As a test, if you click on the kids section and try to play the first program, what does it say?

 

Look forward to hearing from you

Craig


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
  • 11
  • 0
  • 2
Spud2
Tuning in
193 Views
Message 5 of 7
Flag for a moderator

Re: Where has On Demand M+ Gone?

I'm finding my war around the new layout. However, the problem I have is that under the old system I cold select M+ and everything would be included in my package now most shows you have to upgrade to watch. It was high convenient to be able to select M+ and see what I have paid for and could watch without further expense. I realise that the change has been actioned entirely for financial reasons to hopefully persuade people to upgrade or purchase add-on shows etc but it is a shame I can't just now view the programmes included in my package. 

0 Kudos
Reply
  • 5.43K
  • 201
  • 324
Forum Team
Forum Team
167 Views
Message 6 of 7
Flag for a moderator

Re: Where has On Demand M+ Gone?

Hello Spud2,

 

Yes these have been taken away, you no longer need to choose your package all you need to do is go into On Demand and then Box sets and everything in your package will be available there.

 

I hope this helps, any further queries please let me know.

 

Kind regards

Rose
Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
  • 979
  • 68
  • 171
arrgee1991
Well-informed
152 Views
Message 7 of 7
Flag for a moderator

Re: Where has On Demand M+ Gone?


Rose_B wrote:

 

Yes these have been taken away, you no longer need to choose your package all you need to do is go into On Demand and then Box sets and everything in your package will be available there.


I get the opposite. I am on Player TV, but it shows me everything that I have to upgrade my subscription to access.

0 Kudos
Reply